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Refunds & Warranty

Warranty

Meet Rosie provides a 12 month warranty from the date of purchase. After 12 months, we have no obligation to send you replacement items, even if previous have been sent. 

 

If you consider your item to be defective, please email hello@meetrosie.com  and describe your problem. We will only replace items found to be faulty. If the product has a manufacturing defect then you should return the product to us for a replacement of the same product. Please retain your original packaging for the entire 12 month period as this makes the returns process run much smoother. 

 

Please note, you will be liable for the return shipping back to Meet Rosie HQ. We will ship your replacement out to you with free standard shipping.

 

Refund Policy

People change their minds, thats totally normal! You can send your order back to us for a full refund within 14 days as long as the hygienic seal is unopened. Make sure you are careful! Once opened you will be unable to return. Please email hello@meetrosie.com with a photo of your unopened box to organise a return. If you do send your product back to us once opened, Meet Rosie will not refund you.

 

In the event that your order arrives damaged, please contact hello@meetrosie.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a solution for you.

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